KUALITAS PELAYANAN GANGGUAN KELISTRIKAN BAGI PELANGGAN DI KABUPATEN FAKFAK

Abstrak

Abstract; This research was conducted with the aim to determine the quality of service of PT PLN (Persero) Branch Fakfak to electricity customers. The two variables used are duration of blackout (X1) and frequency of blackout (X2). Data collected from 60 respondents were processed using multiple linear regression analysis. The analysis
showed that the variable duration of outages was positive but not significant to the quality of electricity services in Fakfak Regency. The variable is not significant, the duration of the blackout time is measured, seen from the response time and recovery time. Variable frequency of positive and significant blackouts on the quality of electricity services in Fakfak Regency in terms of electricity distribution equipment support and electricity distribution support equipment. Furthermore, by conducting a
simultaneous test, it is tested or proven to be the second variable simultaneously influencing the increase in service to electricity disruption by PT PLN (Persero) in Fakfak. Therefore, for PT. PLN (Persero) Rayon Fakfak to maintain and improve the quality of service with the necessary resources consisting of facilities needed by PT. PLN, so that customers remain satisfied in using the resources provided by PT. PLN (Persero) Branch Fakfak.

Keywords: service quality, blackout time duration, frequency of blackouts.